Call Center Customer Service Representative
TEKsystems•Harrisburg, PA
•$19 - $19•Onsite
About The Position
This is a Permanent position based out of Harrisburg, PA. The role involves handling inbound calls and some follow-up calls, answering questions related to prior authorization, general inquiries, and confidential information. The position requires great customer service with high-level attention to detail. Accurate data entry is crucial, and performance is measured on quality and accuracy. Representatives may handle 50-100 calls per day, depending on complexity.
Requirements
- Great customer service with high level attention to detail
- Measured on Quality and Accuracy
- Might range from 50-100 calls a day depending on complexity
Responsibilities
- Handling inbound calls and some follow up calls
- Answers calls and questions on prior authorization, general questions and some confidential information
- Entering information accurately
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- Transportation benefits
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
