Customer Service Representative

Mosquito Authority Bite Busters • Aberdeen, NC

6d • Onsite

About The Position

Mosquito Authority is seeking a dependable, detail-oriented, and professional Customer Service Representative to manage customer communication and handle basic office tasks. This is a hands-on role where no two days are the same, offering an opportunity for advancement from part-time to full-time. The ideal candidate can juggle calls, stay organized, and handle the small details that keep an office running smoothly.

Requirements

• Strong communication skills (clear, confident, and professional)
• Organized and detail-oriented
• Comfortable talking with customers and guiding conversations
• Able to handle a fast-paced environment without getting overwhelmed
• Willing to handle both customer-facing work and basic office tasks
• Basic computer skills (Microsoft Office; CRM experience is a plus)
• High School Diploma or GED required

Nice To Haves

• CRM experience

Responsibilities

• Answer inbound calls and assist customers with services, pricing, and scheduling
• Handle customer questions, concerns, and service requests professionally
• Follow up with leads and existing customers
• Communicate with technicians to keep schedules running smoothly
• Enter and manage customer information accurately in our system
• Filing and organizing paperwork
• Processing payments and handling simple administrative tasks
• Keeping the office clean, organized, and running efficiently
• Assisting with day-to-day operations as needed

Benefits

• Competitive salary
• Employee discounts
• Opportunity for advancement
• Training & development
• Hourly pay + performance-based bonuses
• Paid training
• Paid time off
• Opportunity for growth within a growing company

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees