Customer Service Representative

Community Action Partnership of Lancaster County inc•Lancaster Township, PA

9d•$16 - $19•Onsite

About The Position

The Customer Service Representative will handle all incoming calls and emails for the Early Learning Resource Center (ELRC). This position involves communication with both parents and staff, greeting parents, gathering documents, and identifying their reasons for visiting. The role requires maintaining confidentiality, ensuring applications are processed timely and accurately, and interpreting DHS policies and regulations. Planning and organizing workflow to meet deadlines is also essential.

Requirements

High School Diploma
2 years of Human Service experience

Nice To Haves

Bilingual Spanish preferred

Responsibilities

Answer calls promptly and professionally.
Greet visitors in a professional and courteous manner.
Receive all mail, date stamp all documentation and assign to the appropriate staff.
Scan all documents to appropriate staff.
Ensure copiers are stocked with paper and working properly.
Make continued copies of all forms.
Complete client search and transfer the caller to the appropriate staff.
Respond to clients’ and providers’ concerns, and work toward resolving problems as they arise.
Maintain confidentiality in dealing with staff and family information.
Comply with office policy and procedures.
Order ELRC documents as needed.
Meter outgoing mail.
Maintain quality customer service.
Ensure all applications submitted are processed timely and accurately.
Maintain a thorough understanding and ability to interpret DHS policies and regulations.
Maintain complete and accurate files and records.
Comply with office procedures and expectations to ensure time mandated requirements on work are met.
Ensure organization of workflow to meet required deadlines.
Perform other related duties as assigned.