Customer Service Representative
About The Position
At Texas Native®, every role makes an impact. From field to flower bed, our team works together to create premium landscape products and solutions that help Texas grow. If you're looking for a company where your work matters, your ideas are valued, and your career can continue to grow, we'd love to meet you. We are seeking a Customer Service Representative who supports daily shipping, receiving, and logistics operations while providing clerical and coordination support. This role serves as a key point of contact for drivers, internal teams, and external partners to ensure smooth and efficient material flow. The ideal candidate will possess strong communication skills and a passion for helping others.
Requirements
- Proficiency in English; bilingual in Spanish highly preferred.
- Previous experience in client services or customer support is preferred.
- Strong skills in outbound calling and effective communication.
- Ability to analyze situations quickly and provide appropriate solutions.
- Familiarity with office environments and data entry processes.
- Excellent interpersonal skills with a friendly demeanor.
- Strong attention to detail and ability to manage multiple tasks simultaneously.
Responsibilities
- Provide outstanding customer support through various channels including in-person, and phone.
- Handle inbound and outbound calls to assist customers with their inquiries and concerns.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Communicate effectively with clients to ensure their satisfaction and build lasting relationships.
- Collaborate with team members to improve service delivery and enhance overall customer experience.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
- Assume other duties and responsibilities as required or assigned by management.
Benefits
- Comprehensive Medical, Dental and Vision coverage
- 401K fully vested at year-one – max company match of 4% for team member deferrals of 5% or greater
- Generous Paid Time Off (PTO), Paid Holidays, and Paid Bereavement Leave
- Educational Assistance for Industry-related Certifications
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
