Customer Service Representative

Bank Of Bridger N A•Glasgow, MT

9d•Onsite

About The Position

Serves customers by completing account transactions. Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits. Sells cashier’s checks, gift cards, pre-paid cards and money orders. Answers questions in person or on telephone and refer customers to other bank services as necessary. Records transactions by logging cashier’s checks and other special services; preparing currency transaction reports. Cross sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative. Completes special requests by opening and closing accounts, taking orders for checks, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals. Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins. Reconciles other transactions. Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller. Complies with bank operations and security procedures by participating in all dual-control functions, auditing other tellers’ currency, and assisting in certification of proof. Maintains customer confidence and protects bank operations by keeping information confidential. Contributes to team effort by accomplishing related results as needed. Open new accounts and assist customers. Explain bank products and services, including savings, checking accounts and COD.’s Other duties as assigned.

Requirements

Customer service skills
Attention to detail
General math skills
Verbal communication skills
Integrity
Selling to customer needs
People skills
Financial skills
Financial software proficiency
Thoroughness
Documentation skills
Ability to stand for long periods of time.
Ability to type, use computer systems, read, and write.
Ability to lift up to 50 pounds at a time.
Dexterity to operate a computer keyboard, calculator, 10-key, telephone and other necessary equipment.
Ability to reach with hands and arms, walk, stand, sit, kneel, and crouch.
Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to lift and carry files, documents, teller drawer, coin, etc.

Responsibilities

Serve customers by completing account transactions.
Provide account services by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
Sell cashier’s checks, gift cards, pre-paid cards and money orders.
Answer questions in person or on telephone and refer customers to other bank services as necessary.
Record transactions by logging cashier’s checks and other special services; preparing currency transaction reports.
Cross sell bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative.
Complete special requests by opening and closing accounts, taking orders for checks, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals.
Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
Reconcile other transactions.
Maintain supply of cash and currency and turn in excess cash and mutilated currency to head teller.
Comply with bank operations and security procedures by participating in all dual-control functions, auditing other tellers’ currency, and assisting in certification of proof.
Maintain customer confidence and protect bank operations by keeping information confidential.
Contribute to team effort by accomplishing related results as needed.
Open new accounts and assist customers.
Explain bank products and services, including savings, checking accounts and COD.’s
Perform other duties as assigned.