Customer Service Representative

US763•Santa Monica, CA

4d•Onsite

About The Position

As an established leader in the Printing, Design, and Shipping industries, AlphaGraphics - US763 is seeking a full-time Customer Service Representative (CSR) to join their team. The CSR will be responsible for establishing and maintaining positive customer relationships by ensuring their requirements and needs are met. The company values collaborative and dependable teammates who are driven to contribute to the success of a local business. They are a small, passionate, and fast-paced team that invests in the success of the company and values each team member's contributions.

Requirements

Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
Ability to effectively build relationships with customers and teammates.
Strong written and verbal communication skills.
Desire to continuously look for ways to help people.
Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

Nice To Haves

Join us with or without experience, and we will succeed together as a team!

Responsibilities

Serve as the primary internal representative of the organization.
Convey to the customer our expertise in products, services, and capabilities.
Serve as an external key educator to our community and customers.
Communicate customer requirements to the support team in accordance with company policies and procedures.
Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Attract potential customers by answering product and service questions and suggesting information about other products and services.