Customer Service Representative

MAT Holdings, Inc•Hawthorn Woods, IL

19d•$19 - $24

About The Position

MAT Holdings, Inc. is a global manufacturer with a 40-year history and over 14,000 employees in 12 countries. Headquartered in Long Grove, Illinois, the company has over 40 factories on three continents and significant U.S. distribution and manufacturing space. MAT Holdings provides products for home improvement centers, big box retailers, hardware stores, and automotive chains, impacting vehicles, trailers, and heavy-duty machinery. The company emphasizes expertise across the entire supply chain, including engineering, manufacturing, quality assurance, logistics, distribution, marketing, design, and customer service. They are committed to excellence in all operations.

Requirements

Outstanding verbal and written communication skills
Ability to multi-task
Ability to work independently and within a team
Detail oriented
Well organized and highly motivated
Ability to take and follow directions from management
Ability to take a project from A-Z with little direction
Excellent Computer experience in Excel (Basic/Intermediate level)
High school diploma or G.E.D.
1-3 years related experience and training

Nice To Haves

Knowledge of SAP a plus but not required

Responsibilities

Receive customer orders by Email and EDI.
Maintain database records of customer profiles and prepare and maintain status reports.
Verify and maintain customer information in SAP.
Apply initiative and problem-solving skills in addressing customer complaints concerning product quality, billing, or service issues and referring these complaints to designated departments for investigation when appropriate.
Develop a competent understanding of all products offered by MAT.
Interact with inside and outside sales teams to apprise reps of any customer issues.
Handle certain direct shipment accounts, interacting with the Merchandising dept.
Other duties as assigned.