Customer Service Representative (CSR1)
About The Position
This is a General Consideration posting for a Customer Service Representative I (CSR1) position. While not currently hiring, ACSI anticipates future opportunities and is accepting applications from qualified candidates. ACSI is an award-winning company committed to continuous improvement, fostering a culture of Fairness, Friendliness, Dignity, and Respect (FFDR), and providing exceptional service while supporting employee growth. The role involves handling inbound and outbound customer service calls, documenting interactions, maintaining quality standards, and adhering to company policies.
Requirements
- Ability to pass a federal background check and obtain federal clearance.
- Ability to work 40 hours a week.
- Ability to commute to ACSI Head Quarters to complete employment onboarding items and on a case-by-case basis, if needed.
- Strong interpersonal and communication abilities.
- High integrity and professionalism with the ability to maintain a customer service demeanor in all situations.
- Self-managed and focused to maintain high levels of productivity in a work-from-home environment.
- Ability to follow all rules, guidelines, policies, and procedures in all situations.
- Ability to read, write, and speak English fluently.
- High speed internet connection with the ability to connect to your client assigned system utilizing a connection via ethernet cable (FCC standard: 25 Mbps download, 3 Mbps upload; recommended higher speeds).
- Personal Mobile Device.
- Home office with ZERO background noise and ZERO distractions.
Responsibilities
- Handling inbound and outbound customer service calls related to client accounts.
- Accurately documenting all customer interactions.
- Maintaining quality standards and ensuring data accuracy.
- Tracking required account information and system documentation.
- Following all company and client policies, procedures, and compliance requirements.
Benefits
- Competitive hourly pay
- Health & Welfare benefit
- Remote work opportunity
- Paid training
- Medical, dental, and vision insurance
- 401(k) eligibility after 90 days
- Health Savings Account (HSA)
- Life, disability, accident, and critical illness insurance
- 11 paid holidays
- Paid sick time (accrues from day one)
- Unpaid time off (accrues from day one)
- Paid vacation beginning after one year of employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
