Customer Service Representative (Austin, TX)

Callaway Golf • Austin, TX

23d • Hybrid

About The Position

A Customer Service Representative is responsible for managing a variety of inbound queue customer service calls representing all channels of the e-commerce CGI business, including CallawayGolf.com, CallawayGolfPreowned.com, OdysseyGolf.com, CallawayGolfVIP.com, and CallawayGolfGiftCard.com. In addition to queue customer service calls, the role will be responsible for operational order queues and consumer email from said CGI channels.

Requirements

• Excellent verbal and written communication skills.
• Advanced digital navigation skills.
• Strong analytical, critical thinking, and creative problem-solving skills.
• Ability to drive consensus through effective communication and positive team relationships.
• In-depth golf industry knowledge, including products, trends, and customer preferences.
• Bachelor’s degree or equivalent
• Minimum 2 years of Sales/Customer Service call center experience
• Extensive knowledge of the Golf Industry
• Call Center/telemarketing background

Responsibilities

• Answer incoming queue Customer Service calls.
• Provide exceptional consumer assistance through product knowledge and technical insight.
• Proactively manage operational queues through e-mail responses, call-backs, and inventory updates.
• Establish and maintain an influential customer service culture and provide the appropriate environment for teamwork.
• Develop and maintain positive and effective working relationships with peers and cross-functional teams.
• Display the highest level of Integrity, Customer Experience, Leadership, Strategic Agility, and additional core competencies essential to business success.
• Callaway Golf Pre-Owned, SHOP, Spree, Gift Card, Proline Pre-Owned, and VIP business channels understanding.
• Flexible hybrid schedule consisting of and including evenings and weekends as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level