Customer Service Rep

VOLT • SANTA MARIA, CA

4d • Onsite

About The Position

Lineage Logistics is seeking a reliable and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will serve as a key point of contact for truck drivers, customers, and internal teams. You will handle check-ins for incoming and outgoing trucks, manage inbound customer inquiries via phone, and coordinate appointment scheduling to ensure smooth warehouse and logistics operations.

Requirements

• Previous experience in customer service, logistics, warehousing, or transportation preferred.
• Strong communication skills (both phone and in-person) and a professional, courteous demeanor.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and familiarity with scheduling or logistics software is a plus.
• Reliable, detail-oriented, and able to work with minimal supervision.
• Experience working with truck drivers or in a warehouse/distribution center setting is highly valued.

Responsibilities

• Greet and efficiently check in truck drivers at the facility, verifying documentation, loads, and appointments.
• Provide professional customer service by answering phone calls, responding to inquiries, and resolving issues related to shipments, scheduling, and deliveries.
• Schedule and manage appointments for inbound and outbound trucks to optimize dock and warehouse flow.
• Maintain accurate records of check-ins, appointments, and communications in relevant systems.
• Collaborate with warehouse, operations, and transportation teams to ensure timely and accurate service.
• Handle additional administrative tasks as needed to support daily logistics operations.

Benefits

• health
• dental
• vision
• term life
• short term disability
• AD&D
• 401(k)
• Sick time
• other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed