Customer Service Representative

CAVH HVAC • Casselberry, FL

6h • Onsite

About The Position

The customer service representative is responsible for the day-to-day execution of releasing customer orders across a network of manufacturers, based on requests of Project Managers and Sales representatives. Ensure timely and accurate communication with customers by providing estimated shipping dates and updated tracking information. Maintain a high level of responsiveness to customer inquiries, including supplying packing slips and Installation & Operation Manuals upon request.

Requirements

• Proven experience in OEM warranty management and job management.
• Strong ability to communicate and engage effectively with customers at all levels.
• Capable of balancing daily operational demands with longer-term strategic priorities.
• Proactive, solutions-oriented mindset with strong problem-solving skills.
• Excellent time management skills, with the ability to prioritize tasks for both self and team in a fast-paced, dynamic environment.
• Demonstrated ability to build and maintain strong working relationships with customers, colleagues, and third-party partners.
• Strong IT proficiency, including Microsoft Office applications, with the ability to quickly learn and adapt to new systems and tools.
• Experience using Customer Relationship Management (CRM) systems, accounting and/or project management software.
• Proficient in Windows-based software, with basic math skills and strong written and verbal communication abilities.
• Capable of working under pressure, managing multiple tasks, and thriving in a fast-paced environment, both independently and as part of a team.

Nice To Haves

• Experience in OEM HVAC environments preferred.
• Passionate about customer service
• Positive, energetic, and solution oriented
• Skilled in recognizing and capitalizing on opportunities
• Driven by success

Responsibilities

• Deliver a high level of customer service by responding promptly and effectively to customer inquiries and concerns.
• Support the development of short, mid, and long-term strategies for the Customer Service/Fulfillment department.
• Accurately and efficiently enter and release customer orders to factories, coordinating necessary approvals with the accounting department.
• Collaborate with internal teams to understand ongoing customer challenges and ensure timely resolution of requests.
• Process customer claims, including completion and submission of required factory documentation and forms.

Benefits

• Competitive salary
• Comprehensive medical, dental, vision, short-term and long-term disability insurance.
• 401(k) retirement plan with company match
• Paid time off and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED