Customer Service Rep
About The Position
At American Customer Care/ Premiere Response, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, and email. Our company prides itself on promoting from within, and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, customer service, and/or data entry. We are currently hiring professionals to work in the role of: Remote Customer Service Representative.
Requirements
- Minimum HS diploma, college preferred
- Strong attention to details.
- Strong multitasking abilities.
- Strong empathy and active listening skills.
- Personable, approachable, and able to build rapport quickly.
Nice To Haves
- Minimum of 2 years customer service experience in a call center environment
- Experience supporting brand products and services
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Experience with diagnosing and troubleshooting
- Has experience supporting consumer products and/or services.
- Experience with technical support/technical background.
Responsibilities
- Handle customer inquiries and complaints
- Document and update customer records based on interactions
- Maintain a knowledge base of the evolving products and services
- Increase customer retention by implementing creative problem-solving skills
- Handle numerous customer inquiries promptly, accurately, and efficiently
Benefits
- Customer Service Equipment Provided
- Paid Training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
