Customer Service Representative
Efficient Systems Heating & Cooling•Beaumont, TX
•$14 - $18•Onsite
About The Position
Efficient Systems is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions. We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.
Requirements
- 1+ years of call center or customer support experience preferred
- Experience with MS Office products preferred
- Experience with Service Titan preferred
- Ability to commute/relocate to Beaumont, TX: Reliably commute or planning to relocate before starting work (Required)
Responsibilities
- Manage incoming calls from customers
- Schedule and manage customer estimates
- Identify and assess customers’ needs to achieve full satisfaction of work provided
- Manage customer and technician schedules
- Renew and manage maintenance agreements
- Build relationships with customers and provide top-level service and support
- Maintain accurate and detailed records of customer needs, requests, and tasks performed
- Appropriately handle and de-escalate customer complaints and concerns
Benefits
- Uncapped Pay Potential
- Medical, Prescription, Dental, Vision Insurance
- Disability and Term Life Insurance
- Matching 401(k)
- On-going training & development and growth opportunities
- Paid Holidays
- Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
