Customer Service Representative

Kimbrell's Home Furnishings•Durham, NC

22d•Onsite

About The Position

The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding customers through the purchasing journey, and ensuring a seamless experience from initial engagement through ongoing account support. The CSR partners with the store team to drive business, enhance customer satisfaction, and support a high-performing retail environment. About Kimbrell’s Furniture: At Kimbrell’s Furniture, our founder’s vision continues to guide everything we do: “Our passion is to improve the happiness and well-being of others through home furnishings.” This purpose shapes how we serve our customers, support our communities, and collaborate as a team every day. No matter your role, you are part of something bigger. Together, we create spaces that bring comfort, joy, and connection into people’s homes while building a supportive, values-driven workplace where individuals can grow, contribute, and thrive. If you’re looking for more than just a job—if you’re looking to make an impact—we invite you to be part of the Kimbrell’s team. Kimbrell’s Furniture is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Requirements

Strong customer service and interpersonal skills
Excellent communication and relationship-building abilities
Sales-minded with a passion for helping customers
Basic understanding of financial transactions or willingness to learn
Strong organizational and multitasking skills
Ability to thrive in a fast-paced, team-oriented retail environment

Nice To Haves

High school diploma or equivalent preferred; equivalent combination of education and relevant experience will be considered
Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs

Responsibilities

Provide a welcoming, professional, and engaging customer experience across all interactions
Build strong customer relationships to drive loyalty, repeat business, and referrals
Support customers throughout the purchasing journey, including follow-up and ongoing communication
Partner with sales associates to support sales activities and contribute to revenue growth
Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts
Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance
Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism
Process payments, maintain accurate records, and protect customer information in accordance with company policies
Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems
Collaborate with team members to ensure efficient store performance and a positive work environment
Perform other duties as assigned