Customer Service Representative

Waste Connections • Lacey, WA

1d • $22 - $23 • Onsite

About The Position

Pacific Disposal, a Waste Connections company, is looking for a Customer Service Representative to join their team in Lacey, WA. This role is not a typical call center job; instead, it involves supporting essential services in the waste and environmental services industry, keeping communities clean, safe, and running smoothly. The position offers insight into a critical infrastructure industry and the opportunity to build valuable customer service and problem-solving skills in a fast-paced, team-oriented environment. Waste Connections provides stable, long-term career opportunities and a decentralized structure that empowers employees.

Requirements

• High school diploma or equivalent preferred.
• Minimum of 2 years experience in a customer service role.
• Proficiency in Microsoft Word, Excel, and email systems; strong typing and 10-key skills required.
• Excellent organizational, written, and verbal communication skills.
• Strong problem-solving and analytical abilities, including data collection, reporting, and solution development.

Responsibilities

• Collaborate cross-functionally to resolve customer concerns efficiently while learning our proprietary systems
• Handle inbound calls and in-person inquiries regarding service setup, changes, billing questions, and account support
• Accurately enter and maintain customer information, service orders, and documentation
• Prepare service-related paperwork, including contracts, deposits, changes, and cancellations
• Use Microsoft Office and internal systems to manage customer accounts effectively
• Deliver exceptional customer service that builds trust and long-term relationships
• Communicate clearly and professionally to resolve issues and identify customer needs
• Thrive in a high-volume call center environment, while identifying opportunities to educate customers and recommend additional services
• Provide reception/front desk coverage as needed

Benefits

• medical, dental, and vision insurance
• a flexible spending account
• long-term and short-term disability insurance
• life insurance
• a 401 (k) retirement plan
• unlimited opportunities to "Connect with Your Future."

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED