Customer Service Representative

Burjline Builders • Detroit, MI

6d

About The Position

Zech Group is seeking a motivated and customer-focused Customer Service Representative to join our growing team. This role is ideal for someone who enjoys helping people, solving problems, and creating positive customer experiences. The successful candidate will serve as a key point of contact for customers, providing timely support, accurate information, and professional service across multiple communication channels. If you are dependable, solutions-oriented, and passionate about delivering exceptional service, we want to hear from you.

Requirements

• High school diploma or equivalent required
• 1+ years of customer service, call center, administrative, or client support experience preferred
• Strong verbal and written communication skills
• Excellent listening, problem-solving, and decision-making abilities
• Comfortable working with computers, customer databases, and Microsoft Office tools
• Ability to manage multiple conversations, priorities, and deadlines
• Positive attitude with a commitment to helping customers succeed

Nice To Haves

• Experience with CRM systems or customer management platforms
• Background in sales support, account management, operations or administrative services
• Experience handling high-volume customer inquiries
• Strong attention to detail and follow-through skills

Responsibilities

• Provide friendly, professional support to customers through phone, email, and online communication
• Respond to customer questions, requests, and concerns with accuracy and urgency
• Resolve issues while ensuring a positive customer experience
• Process customer information, service requests, orders, and account updates
• Maintain accurate records of customer interactions and transactions
• Follow up with customers to ensure satisfaction and successful resolution
• Collaborate with internal teams to address customer needs and improve service processes
• Identify opportunities to enhance customer experience and operational efficiency
• Handle confidential customer and company information with professionalism

Benefits

• Opportunity to build valuable professional skills
• Contribution to a team that values service, teamwork, and operational excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED