Infrastructure & Capital Projects – Customer Service Representative, ANS

Accenture Infrastructure & Capital Projects, LLC • Orlando, FL

6d • Onsite

About The Position

You’ve Never Been Satisfied with "Good Enough."
You want to make an impact, not just manage projects, but change how the world gets built. At Accenture Infrastructure & Capital Projects, you’ll do exactly that. You’ll help develop and deliver the factories, grids, transit systems, and public infrastructure that keep communities moving - and do it smarter, safer, and more sustainably than ever before.
You’ll work alongside people who think big and act bold - project managers, engineers, technologists, and strategists who blend real-world experience with digital innovation and AI. Together, we’re transforming how capital projects are planned, managed, and executed, creating a better way to build for the future.
Because “good enough” builds the past. You’re here to build what’s next, on a team that outperforms every norm.
Visit us here to learn more about ​Accenture Infrastructure & Capital Projects

THE WORK:
You’ll develop, coordinate, promote, and implement the client’s customer service goals and objectives.
You’ll provide proactive customer assistance and advocacy regarding utility billing issues.
You’ll serve as the spokesperson for the client on all issues with the media and various community groups (i.e., schools, civic organizations, homeowners associations, etc.).
You’ll actively participate in a community outreach program to promote the client’s goals and objectives with other governmental entities.
You’ll serve as a resource for builders and developers regarding connections within our service areas.
You’ll represent the client before other governmental agencies, including city and county commission meetings.
You’ll produce and coordinate publications, brochures, newsletters, videos, web information, and other materials.
You’ll initiate new strategies to improve existing efforts and advise program and project managers to enhance community relations.
You’ll develop strategies and methods to enhance and encourage public involvement.
You’ll prepare and present written and verbal communications for various audiences.
Onsite at client site: The work location for this role is onsite with our clients and partners to enable delivery and cultivate our client relationships.

Requirements

• Bachelor's degree in communications, public administration, business, planning/community development, or a related field
• At least five (5) years of hands-on experience in customer/public assistance work

Nice To Haves

• Successfully built a team approach to customer problem-solving and resolved complex issues
• Experience presenting to elected officials, civic organizations, and neighborhood groups
• Skill in making sound decisions and exercising sound judgment in various situations
• Proficiency in coordinating customer service issues with officials and the public
• Ability to establish effective relationships with diverse groups, including the public, co-workers, and officials
• Strong communication skills, both oral and written, with the ability to present information clearly
• Knowledge of public relations strategies, media relations, and public involvement techniques
• Skill in designing and managing public involvement programs and promotional materials
• Capable of working both independently and as part of a team to achieve goals
• Experience in problem-solving, utilizing analytical skills to address customer concerns and resolve issues

Responsibilities

• develop, coordinate, promote, and implement the client’s customer service goals and objectives
• provide proactive customer assistance and advocacy regarding utility billing issues
• serve as the spokesperson for the client on all issues with the media and various community groups (i.e., schools, civic organizations, homeowners associations, etc.)
• actively participate in a community outreach program to promote the client’s goals and objectives with other governmental entities
• serve as a resource for builders and developers regarding connections within our service areas
• represent the client before other governmental agencies, including city and county commission meetings
• produce and coordinate publications, brochures, newsletters, videos, web information, and other materials
• initiate new strategies to improve existing efforts and advise program and project managers to enhance community relations
• develop strategies and methods to enhance and encourage public involvement
• prepare and present written and verbal communications for various audiences

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level