Customer Service- Lubbock, TX

WL PLASTICS LLC•Lubbock, TX

3h•Hybrid

About The Position

The Customer Service Representative (CSR) is responsible for receiving, accepting, and processing customer orders. This position acts as a liaison between Sales, Production, Quality Assurance and Shipping departments to ensure that customer orders are accurate, adhere to quality standards and are delivered on-time. The CSR also provides inside sales service by verifying stock availability, advising production lead times and providing quotations to customers as required. The CSR reports to the Customer Service Manager.

Requirements

A post-secondary education in business, marketing or project management is preferred, or relevant work experience that includes customer service, sales, inventory control and scheduling.
Depending upon the place of employment, must be legally entitled to work in the U.S. or Canada.
Requires proven skill set in leadership, teamwork, initiative, communications and adaptability.
Proficiency is MS Office is required.
Candidates and employees must be able to demonstrate the ability to initiate, lead, and uphold safety policies, procedures, and housekeeping standards at all times.

Nice To Haves

Experience working with SAP is an asset.

Responsibilities

Process customer inquiries about stock availability, lead times, order status, and product certifications.
Generate sales quotes as required.
Enter sales orders (verifying inventory on-hand, pipe to be produced, pricing, and production lead times).
Schedule plant production to meet customer requirements and maximize plant efficiencies.
Update plant production schedule as orders are completed (or as they require changes).
Notify customers when orders are produced.
Coordinate the supply of documentation as requested by customers.
Submit requests for Product Certifications to QA Department and forward to customers upon request.
Provide weekly inventory reports and production lead times to Sales Manager and Customer Service Manager.
Prepare inventory count sheets.
Supervise monthly inventory counts.
Assist in recounting inventory variances as required.
Input monthly inventory count into SAP.
Adjust SAP inventory as required (e.g., to correct production entries, for steel reel returns, etc.).
Promote a safe workplace and ensure Administration and Shipping Departments comply with all safety procedures and policies.
Review weekly A/R report and assist with A/R collections as required.
Other duties as required.