Export Customer Service Representative
About The Position
MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe. Looking for a career opportunity but have no experience? At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!
Requirements
- Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
- Experience working in an international environment, a plus
- Ability to successfully develop and maintain positive client and vendor relationship
- Attention to detail: advanced
- Communication skills: advanced
- Customer orientation: advanced
- Dependability: advanced
- Organization skills & time management: intermediate
- Proactivity: intermediate
- Problem solving: fundamental
- Productivity: advanced
- Team player: advanced
- English: advanced
- MS Excel with the ability to learn new software: intermediate
- Authorization to work in the U.S
Nice To Haves
- Experience working in an international environment
Responsibilities
- Provides comprehensive assistance to clients, addressing inquiries and concerns regarding their shipments while delivering exceptional customer service to ensure client satisfaction.
- Maintains meticulous records of customer interactions to uphold data integrity for management reports and consistently meets productivity and service level standards.
- Communicates effectively with clients via phone and email to troubleshoot and solve problems while cultivating positive relationships.
- Collaborates with team members and departments to optimize task execution, meet deadlines, and observe corporate guidelines for addressing customer inquiries; works with departments to amend and fix any discrepancies.
- Escalates unique or complex issues to the appropriate supervisor for resolution when necessary.
- Handles booking processes in the internal system based on client requirements, updates information accordingly, and coordinates all export shipment activities following MSC procedures; Assists clients in troubleshooting and problem solving regarding the bookings assigned.
- Maintains close communication with carriers and other agencies involved to facilitate seamless coordination and provide regular updates on shipment status.
- Updates records for reports as required by management, contributing to informed decision-making.
- Anticipates potential problems and demonstrates problem-solving skills to address unforeseen issues, going the extra mile to enhance the customer's experience.
Benefits
- Health, Rx, Dental & Vision Insurance
- Life Insurance: one-time annual salary up to $50,000
- Long-term disability benefits
- Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
- Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
- Short Term Disability Insurance
- 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match
- Wellness Program initiatives
- Corporate Partner Discount Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
