Customer Service Rep(02964) - 147 E Bethalto

Domino's Franchise • Bethalto, IL

18h

About The Position

We are seeking a dedicated Customer Service Representative to join the team in Bethalto, United States. As the first point of contact for customers, this role helps ensure customer satisfaction and maintain the company’s reputation for excellent service. The representative answers calls, takes and enters orders, processes payments, addresses customer inquiries, and works with teammates to fulfill orders. The role also involves keeping the work area clean and organized and assisting with food preparation, packaging, and other tasks as needed. Employees must be able to adapt to changing priorities and schedules and contribute to a positive team atmosphere.

Requirements

• Excellent verbal and written communication skills.
• Strong customer service orientation and a friendly, professional demeanor.
• Ability to multitask efficiently in a fast-paced environment.
• Basic computer proficiency for order entry and processing.
• Cash handling experience and basic math skills.
• Flexibility to work weekends, holidays, and various shifts as needed.
• Physical ability to stand for extended periods and lift up to 25 lbs.
• Strong attention to detail and accuracy in order taking and processing.
• Ability to remain calm and composed under pressure.
• Team-oriented attitude and willingness to learn.

Nice To Haves

• High school diploma or equivalent preferred.
• Previous customer service experience is a plus.
• Knowledge of the food service industry is beneficial but not required.

Responsibilities

• Answer incoming phone calls professionally and efficiently.
• Take accurate customer orders and enter them into the system.
• Process cash transactions and handle payments securely.
• Provide customer service by addressing inquiries and resolving issues.
• Collaborate with team members to ensure timely order fulfillment.
• Maintain a clean and organized work environment.
• Assist with food preparation, packaging, and other tasks as needed.
• Adapt to changing priorities and maintain flexibility in the work schedule.
• Contribute to a positive team atmosphere and uphold company values.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED