Customer Service Representative
Maven Roofing•Hampstead, NC
•Onsite
About The Position
As a Customer Service Representative (CSR) at Maven Roofing, you will be the first point of contact for homeowners, ensuring they receive the best customer experience and guiding them toward the roofing solutions they need. Your mission is to convert inbound calls into booked appointments, follow up with leads, and ensure every homeowner is scheduled for a consultation with the expert team.
Requirements
- A Winning Mindset – You love a challenge and strive for success.
- Sales Ability – Every call is an opportunity to help a homeowner while booking the next appointment.
- Confidence & Energy – You can turn a hesitant caller into an excited customer.
- A Passion for Customer Service – You genuinely care about homeowners and their needs.
- Accountability & Ownership – You take pride in your performance and results.
- This job is NOT for you if you don’t like talking to people.
- This job is NOT for you if you’re not motivated by growth & performance.
- This job is NOT for you if you can’t handle a fast-paced environment.
Nice To Haves
- You don’t need roofing experience.
Responsibilities
- Handle inbound calls with confidence and professionalism.
- Convert calls into scheduled appointments.
- Master scripts & sales techniques.
- Follow up with unscheduled leads.
- Confirm appointments & reduce cancellations.
- Be the expert on our process, educating homeowners on services, warranties, and what sets Maven Roofing apart.
- Deliver an exceptional customer experience.
Benefits
- Competitive Base Pay + Bonuses
- Industry-Leading Training
- Growth Opportunities
- A Culture of Excellence
- Full Benefits Package – Health, Vision, Dental, PTO, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
