Customer Service Representative

City National Bank of WV•Staunton, VA

2h•Onsite

About The Position

City National Bank is seeking a Customer Service Representative to provide exceptional service to bank customers. The representative serves as a first point of contact, responds to inquiries, resolves issues, recommends suitable banking products and services, and processes customer transactions. The role also includes helping customers use online and mobile banking, maintaining accurate records in compliance with banking regulations, and coordinating with internal teams on complex issues. The position is described as on-site.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficient computer skills and familiarity with banking software and systems.
Ability to work in a fast-paced environment and adapt to changing priorities.
Professional demeanor and ability to build rapport with customers.

Nice To Haves

College degree preferred.
Previous customer service experience in a banking or financial institution.

Responsibilities

Promptly and effectively address customer inquiries and resolve issues.
Serve as the first point of contact and represent the bank professionally and helpfully.
Identify and assess customer needs and recommend appropriate banking products and services.
Accurately and efficiently process deposits, withdrawals, transfers, and other transactions.
Educate customers on self-service options and assist with online and mobile banking inquiries.
Maintain accurate customer records and documentation in compliance with banking regulations.
Collaborate with internal teams to address complex customer issues and ensure prompt resolution.