Customer Service Representative (m,f) Maltese
Personalbüro U. Herrmann
•$1,350 - $1,450•Hybrid
About The Position
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. As a Customer Support Representative, you will assist customers by handling inquiries, resolving issues, and providing accurate information in a professional and timely manner. You will ensure a positive customer experience through clear communication and effective problem-solving.
Requirements
- Maltese native with a good command of English
- Ideally with some prior CS experience
Responsibilities
- Manage inbound calls, emails, or live chats
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team targets and call-handling quotas
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
Benefits
- Salary: 1450 gross on-site / 1350 gross remote
- Bonus: up to 10% monthly productivity bonus
- Working hours: Mon - Fri 10:00 - 18:00 (fixed shift)
- Relocation package provided
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
