Customer Service Representative - Part Time (Remote- Maryland Resident Only)

J J McDonnell & Co Inc•Elkridge, MD

13h•Hybrid

About The Position

J.J. McDonnell, founded in 1945, is a market leader in Maryland, Washington D.C., and Northern Virginia, providing high-quality fresh and frozen seafood products and services. They cater to a diverse customer base, from retail to various restaurant types, priding themselves on offering extensive industry knowledge and support to enhance customer businesses. The Customer Service Representative is responsible for delivering exceptional service to Foodservice and National Retail customers through accurate order processing, product allocation, inventory updates, and proactive communication. This role combines customer service, sales support, and data entry to ensure efficient operations and customer satisfaction. The position requires proficiency in ERP systems (SeaSoft preferred), the Cut & Dry application, customer portals, and Microsoft Office, along with the ability to manage multiple priorities in a fast-paced environment. This is a remote part-time position for Maryland residents, requiring work on Thursday, Friday, and Sunday from 4:00 P.M. - 12:30 A.M. EST, with occasional commutes to the Elkridge, MD facility for in-person training and as needed.

Requirements

High School Diploma or GED
3–5 years of experience in customer service, sales support, or order fulfillment—preferably in seafood, food distribution, or logistics.
ERP system experience (SeaSoft preferred).
Working knowledge of Microsoft Office Suite (Excel, Word, Outlook).
Excellent verbal and written communications skills.
High accuracy in data entry and order verification.
Strong verbal and written communication skills.
Able to prioritize and manage multiple tasks while maintaining attention to detail and time sensitivity.
Able to manage a large volume of detailed work with accuracy.
Strong analytical, problem-solving, and organizational skills.
Team-oriented with strong collaboration skills.
Ability to work collaboratively with cross-functional teams.
Must be able to commute to Elkridge, MD facility for in person training and as needed.
Maryland Residents Only
Reliable high-speed internet is required
Dedicated, quiet workspace free from interruptions

Nice To Haves

Associate or Bachelor’s degree preferred.
Bilingual in English/Spanish a plus.

Responsibilities

Process customer orders from entry to delivery, ensuring accuracy and timeliness.
Allocate products based on specifications, availability, and fairness across accounts.
Verify and update customer order guides, pricing, and cost changes.
Recommend and process product substitutions when necessary.
Handle inbound/outbound calls, emails, and walk-in customer interactions professionally.
Address inquiries, complaints, and special requests promptly.
Maintain accurate and organized customer records.
Proactively promotes additional products to existing customers.
Accurately enter and verify orders, adjustments, and credits in SeaSoft and customer ERP systems.
Maintain current pricing lists and promotional details.
Generate reports on active orders, shortages, inventory status, and sales trends.
Complete high-volume data entry projects as assigned.
Coordinate with transportation and operations to ensure timely deliveries.
Collaborate with warehouse and inventory teams for allocation decisions.
Participate in cross-training across sales, retail, and operations.
Use Cut & Dry to manage orders and assist clients.
Operate Microsoft Office Suite (Excel, Word, Outlook) efficiently.
Learn and adapt to new software tools quickly.
Check route departure sheets for late trucks and notify the appropriate teams.
Contact accounts running more than 30 minutes behind schedule.
Send out-of-stock notifications to customers and internal teams by 7:00 AM.
Record out-of-stock items for DSD and RSC with reasons for shortages.
Review Receiving Reports and follow up on missing items.
Update availability sheets, check RSC codes, and adjust inventory status multiple times daily.
Process specialty orders (e.g., catfish) including label printing and production coordination.
Compose and distribute picking sheets to warehouse teams.
Update purchase orders and pricing in ERP systems.
Invoice accounts and create advanced shipping notices (ASNs).
Upload and maintain pricing in VIP or related systems.
Scan and upload order sheets for internal tracking.
Enter product weights for accuracy in order fulfillment.
Generate and send account-specific reports (e.g., inventory, sales, shortages).
Batch invoice completed orders and send invoices to customers.
Communication (shift change) huddles.