Customer Service Representative
About The Position
From the front counter to the warehouse floor—be part of a team that keeps our customers up and running! The Company: S.J. Smith Company, is a third-generation family-owned company that has been in operation since 1950. At S.J. Smith, we help make our customers more successful through cutting-edge solutions and quality products. We believe in investing in our people, supporting professional development, and maintaining a culture where employees are empowered to do their best work. We are hiring a Customer Service Representative for our Cedar Rapids branch. This role is responsible for supporting customers with product inquiries, order processing, and account management while delivering an exceptional customer experience. This role will also be responsible for shipping and receiving product.
Requirements
- High School Diploma or Equivalent
- Ability to handle cash transactions accurately
- Excellent communication skills
- Basic math skills
- Computer skills or prior experience with computer order entry system required
Responsibilities
- Supporting customers with product inquiries
- Order processing
- Account management
- Delivering an exceptional customer experience
- Shipping and receiving product
Benefits
- Competitive Salary
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off
- Ongoing training and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
