Customer Service Representative

Fleetworthy

15d

About The Position

The Customer Service Representative (CSR) plays a key role in building strong relationships with our customers by delivering professional, friendly, and solutions-focused support. Whether assisting fleet accounts, owner-operators, or consumers, the CSR ensures every interaction reflects our commitment to accuracy, care, and service excellence. Support is provided across phone, live chat, and email.

Requirements

• Associate degree in Business, Communications, or related field required
• 1–2 years of customer service or client-facing experience, ideally in a multi-channel support environment.
• Proficient with MS Office (Excel, Word, Outlook, PowerPoint), Excel is a must
• Familiar with Salesforce or similar CRM systems.

Nice To Haves

• bachelor’s degree preferred
• Bilingual (English & Spanish)

Responsibilities

• Serve as the first point of contact for customer inquiries via phone, chat, and email, ensuring clear, professional, and empathetic communication. across our industry-leading product suite
• Investigate and resolve customer issues, including billing questions, exercising sound judgment to determine when to resolve independently and when to escalate.
• Maintain and update customer accounts in our proprietary internal platforms and CRM software with accuracy and attention to detail.
• Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience.
• Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and actively participating in continuous improvement efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree