Customer Service Representative

Sierra Air Conditioning & Plumbing • Las Vegas, NV

19d • $18 - $21 • Onsite

About The Position

At Sierra Air Conditioning & Plumbing, every great customer experience starts with a conversation. As one of Las Vegas' leading home service companies, we proudly serve thousands of homeowners throughout the valley and continue to grow every year. Our Customer Service Representatives are the voice of our company—creating positive first impressions, helping customers find solutions, and ensuring every interaction reflects the level of service Sierra is known for. If you're someone who enjoys helping people, thrives in a fast-paced environment, and wants to build a long-term career with a company that invests in its employees, we'd love to meet you.

Requirements

• Excellent communication and customer service skills.
• Positive attitude with a genuine desire to help people.
• Strong multitasking and organizational abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Dependable, coachable, and team-oriented.
• Comfortable learning new software and technology.
• Strong attention to detail.
• Ability to work independently while contributing to team goals.
• Open Availability

Nice To Haves

• Previous customer service, hospitality, retail, or call center experience preferred but not required.
• Experience with scheduling software, CRM systems, or ServiceTitan is a plus.
• Basic computer proficiency and typing skills.
• High School Diploma or GED preferred.

Responsibilities

• Answer inbound customer calls with professionalism, urgency, and empathy.
• Schedule service appointments and maintenance visits accurately and efficiently.
• Assist customers with questions, concerns, and service requests while providing exceptional customer service.
• Make outbound calls to maintenance members and prospective customers to schedule appointments.
• Coordinate schedules with dispatch and field technicians.
• Maintain accurate customer records using company software.
• Resolve customer concerns while creating a positive experience.
• Build trust and long-term relationships with customers.
• Help maximize daily booking opportunities while maintaining a high level of customer satisfaction.
• Work closely with dispatch, service managers, and field teams to ensure a seamless customer experience.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED