Customer Service Representative
About The Position
We are seeking a detail-oriented Customer Service Representative to join our team in New Paltz, NY! This role requires strong organizational skills, excellent mathematical abilities, obsessive attention to detail, and stellar communication skills. The ideal candidate will have previous experience in business-to-business, customer service, Sales Support or spec building, but we are also eager to hear from quick learners with a passion for the job. Familiarity with resource planning software and strong computer skills, particularly in Microsoft Office (Word, Excel, Outlook), are important. Comfort working with paper filing systems is also necessary.
Requirements
- Previous experience in business-to-business, customer service, Sales Support or spec building (or a quick learner with a passion for the job)
- Strong organizational skills
- Excellent mathematical abilities, including working with fractions and measurements
- Obsessive attention to detail and a drive for continuous improvement
- Stellar communication skills, integrity, and accountability
- Strong computer skills, particularly in Microsoft Office (Word, Excel, Outlook)
- Comfortable working with paper filing systems
- High school diploma or equivalent
Nice To Haves
- Some college
- Familiarity with resource planning software
Responsibilities
- Coordinate with sales, design, production, accounting and external suppliers to address packaging needs, quotes, and orders
- Craft detailed Specs based on feedback from the sales and the customer
- Generate accurate quotes for customers, considering package usage & type, dimensions, production method, and time to produce
- Deliver formal quotes to customers and sales reps via email
- Process customer purchase orders with precision
- Maintain customer accounts, including shipping locations and special requirements
- Conduct thorough reviews of your work and that of your peers to ensure accuracy
Benefits
- Medical, Dental, and Vision Insurance
- Company-sponsored Health Savings Account (HSA)
- 401(k) with company match
- Paid Vacation and Paid Sick Time
- Life Insurance
- Long-Term Disability Insurance
- Pet Insurance
- Semiannual Profit Sharing
- Paid training and professional development through the Council of Industry
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
