Customer Service Representative
OceanAire•Mount Prospect, IL
About The Position
This role is responsible for handling customer inquiries, providing product information, processing orders, and supporting the sales and technical support teams. The position involves a variety of administrative and customer-facing tasks within a commercial manufacturing and distributor environment.
Requirements
- Associated Degree or higher
- 2-3 years’ experience in a customer service role
- Work experience in a commercial manufacturing and distributor environment
- Strong communication and organizational skills
- Experience with graphics software such as Adobe, Corel or Publisher
- Working knowledge of Microsoft Office; Outlook, Word and Excel
- ERP experience in data entry and report generation
Nice To Haves
- Experience with HVAC products
- Experience with SAGE (MAS 100)
Responsibilities
- Handle customer inquiries via phone or email
- Forward referrals to Sales personnel and/or distributors for follow up
- Provide product information and pricing to distributors
- Support Sales Managers by forwarding on customer information and new client requests
- Process customer orders, provide order acknowledgements, verify order status
- Prepare freight quotes, generate shipping documents and distribute shipping notifications
- Support the Technical Support Manager in processing warranty claims and repairs
- Troubleshoot and resolve order and shipping issues
- Document and update customer records on ERP system
- General office duties - filing, answering phones and assisting at corporate events, etc.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
