Customer Service Representative

INX International Ink Co.•Schaumburg, IL

6d•Onsite

About The Position

This role offers a starting range of $23 to $25 per hour. Actual compensation will be based on qualifications such as experience, education, certifications, and skills, as well as geographic considerations. We are seeking for an experienced Customer Service Representative to work at our corporate office in Schaumburg. This position will work from 9AM - 5:00PM. The person in this role will manage and process orders received by email (mostly) and telephone from our external customers and INX employees.

Requirements

Have a High School graduate or G.E.D. equivalent
Demonstrate excellent customer service skills
Effectively communicate with peers and customers
Demonstrate good computer skills (intermediate) in MS Excel, Word, and Outlook
Have excellent verbal, written, reading comprehension, and demonstrate a professional phone manner
Show good math skills including fractions, decimals, percentages, and discounts
Be an excellent problems solver, involving several variables in standard situations
Have a minimum of 5 years of customer service experience.
Work independently, as well as in a team in multi-tasks simultaneously.

Nice To Haves

Associate degree from 2-year college or trade school
SAP experience
Some accounts payable experience

Responsibilities

Preparing orders for billing and related functions
Receiving, investigating and responding to customer concerns about product, service or billing
Performing consignment inventory and billing functions
Preparing reports for management and customers
Providing administrative support to mini plant accounts by entering data associated with inventory capture movement and relief, either stock or customer filled
Performing searches for internal and external procurement of materials, both raw and finished goods; maintain all related mini plant data in SAP
Generating and resending emailed shipping or billing documents.
Scanning documents.
Tracking shipments for customers.
Logging damaged shipments for credit or returns in S4.
Invoice international shipments.
Coding and processing vendor invoices
Processing Computer orders, leases, obsolete