Customer Service Representative - AVMA Professional Liability

One80

19d

About The Position

The Customer Service Representative for AVMA Professional Liability provides frontline support to policyholders, addressing inquiries and resolving issues related to coverage, claims, billing, and account information. The CSR handles both inbound and outbound customer interactions to ensure needs are met accurately, efficiently, and with empathy. This role contributes directly to customer satisfaction, retention, and the overall success of the Customer Service team. Collaboration, teamwork, and strong communication within the team are key to success.

Requirements

• Minimum education of a high school diploma or equivalent.
• 1 to 2 years of customer service or call center experience.
• Insurance, healthcare or veterinary reception or animal-related customer service is a strong advantage.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Property & Casualty (IL) preferred or ability to obtain.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional, courteous and timely manner
• Escalate complex issues to senior team members or management as needed
• Research and resolve customer questions related to coverage, claims, billing, and policy details.
• Maintain accurate records of customer interactions and transactions
• Identify opportunities for process improvement and communicate recurring issues or suggestions to the Team Lead or Supervisor
• Perform various data entry tasks including the sorting and indexing of scanned mail and emails, distributing to the appropriate party
• Meet production quotas and quality standards as set forth by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED