Customer Service Representative - Lab Services
About The Position
Sentara Health is seeking a full-time, remote Customer Service Representative for Lab Services. Candidates must reside in Virginia or North Carolina and be able to travel to an on-site base for training or if connectivity issues arise. The standard working hours are between 8:00 a.m. and 5:30 p.m. on the day shift. The role supports customer service functions related to retaining Lab Services clients, including mail management, result retrieval, customer inquiries, and problem resolution. The representative provides primary support and management of remote communications for patient lab reports and frequently interacts with hospitals, physician offices, clients, lab marketing staff, and lab technical and processing staff.
Requirements
- High school diploma or equivalent.
- Two years of customer service experience.
- Previous data entry experience.
- Prior scheduling experience.
- Must reside in Virginia or North Carolina.
- Must be able to travel on-site for training or if connectivity issues arise.
- Must be able to work between 8:00 a.m. and 5:30 p.m.
Nice To Haves
- Experience in a high-volume call center.
Responsibilities
- Manage mail-related customer service functions for Lab Services clients.
- Retrieve lab results and support remote communications for patient lab reports.
- Respond to internal and external customer inquiries and resolve problems.
- Provide primary support and management of remote communications for patient lab reports.
- Interact frequently with hospitals, physician offices, clients, lab marketing staff, and lab technical and processing staff.
- Support retention of Lab Services clients.
Benefits
- Medical, dental, and vision plans
- Adoption, fertility, and surrogacy reimbursement up to $10,000
- Paid time off and sick leave
- Paid parental and family caregiver leave
- Emergency backup care
- Long-term and short-term disability and critical illness plans
- Life insurance
- 401(k)/403(b) with employer match
- Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education
- Student debt pay down up to $10,000
- Pet insurance
- Legal resources plan
- Opportunity to earn an annual discretionary bonus, subject to established system and employee eligibility criteria
- Market-competitive compensation, including base pay and potential incentives or additional compensation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
