Customer Service Representative

DHL (Supply Chain) • Jacksonville, FL

2d • Onsite

About The Position

DHL Supply Chain is hiring a 1st Shift Customer Service Representative. This role is crucial in a global business like DHL, offering endless opportunities for growth. The ideal candidate will be part of the world's largest logistics company and contribute to DHL Supply Chain's Great Place to Work® certification. The position involves processing orders, preparing correspondence, providing product and service information, and acting as a liaison for issue resolution.

Requirements

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience

Nice To Haves

• Warehouse customer service experience
• Shipping and receiving customer service experience
• Strong email and verbal communication skills
• WMS experience
• Microsoft Word experience
• Microsoft Outlook experience
• 0-12 months of warehouse experience

Responsibilities

• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problems, expediting correction or adjustment, and following up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information.
• Assist with order and product management.
• Perform other duties as assigned.

Benefits

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities
• Attendance Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED