Customer Service Representative

UniFirst•Owensboro, KY

22d•Onsite

About The Position

As a CSR, you are responsible for handling inbound/outbound customer inquiries through both phone and e-mail. You will be responsible for providing adequate customer service in a professional manner. Additionally, you will be responsible for tasks associated with customer support including, but not limited to, problem resolution, order entry and returns processing. Given the nature of Customer Service, there may be circumstances where same day notification of overtime is required. This position requires the ability to maintain confidential information. Will be required to perform other duties as requested, directed, or assigned. Must be willing and able to actively participate in plant-wide safety activities. There may be circumstances that require Customer Service Team Members to enter the Production Area. During these circumstances, the employee is required to utilize any PPE that is mandatory or required in that department.

Requirements

Excellent Data entry skills required
Be dependable and very flexible in an ever-changing environment
Prioritize and organize, be detail oriented, work as part of a team, and have a CAN-DO attitude
Will be required to work overtime as necessary
One or more Years related experience and/or training in the field
Equivalent combination of education and experience
Proficient in computer programs, such as Microsoft Word, Excel, and Access
Must possess the ability to effectively communicate verbally and in writing
Ability to read, analyze, and interpret written instruction
Requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of instructions, both verbal and written
Must be detailed and possess the ability to prioritize
Good organizational skills
Self-motivated, with the ability to work independently
Must possess the ability to distinguish between colors

Nice To Haves

Experience with AS400 System beneficial

Responsibilities

Handle inbound/outbound inquiries through both phone and e-mail in a professional and service oriented manner
Handle and process customer returns into inventory
Troubleshoot and respond to customers in a timely manner
Provide coverage for the receptionist position on an intermittent basis
Actively participate in plant-wide safety activities
Utilize any PPE that is mandatory or required in the production area when entering that area