Customer Service Representative
About The Position
The phone rings while you're checking in a golden retriever for his annual exam, a client walks into the practice with a question about her cat's medication, and by the time you sit down, you've already helped three families and made someone's stressful morning a little easier. That's a normal shift as a Customer Service Representative at Union Pet Hospital, one of only two AAHA-accredited animal hospitals in Northern Kentucky. Union Pet Hospital has served Union, Kentucky and the surrounding Florence, Hebron, Burlington, and Independence areas since 1997. The hospital is AAHA accredited, a distinction held by only two animal hospitals in Northern Kentucky, and the team includes Fear-Free Certified professionals and a Certified Cat-Friendly Practice designation through the American Association of Feline Practitioners. Our veterinarians and support staff share a genuine commitment to compassionate, high-quality care for every patient who comes through the door.
Requirements
- No prior experience required, we're happy to train the right person
- Comfortable communicating clearly and warmly with clients, in person and by phone
- Comfortable navigating digital systems and patient charts
Nice To Haves
- Prior customer service or veterinary front-desk experience
- Comfortable multitasking while staying calm and present for clients and their pets
- Tech-savvy and confident navigating digital scheduling and records systems
Responsibilities
- A front desk experience that makes clients feel welcomed, heard, and never rushed
- A lobby that stays calm and organized even when the phones are ringing and the schedule is full
- Pet parents who leave feeling confident and cared for, even on their hardest days
- A team that can focus on medicine because the front of house is running smoothly
Benefits
- Competitive pay based on experience
- Medical, dental, vision, and life insurance
- Free virtual mental health services for your household (ages 13+)
- Generous CE allowance + paid CE time
- Uniform allowance
- Pet care discounts for your personal pets
- PTO, floating holidays, parental leave, and military leave
- A robust Employee Assistance Program covering finances, wellness, and everything in between
- Access to Encore Vet Group's library of training, CE, and career development resources
- A 401(k) with up to 5% company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
