Customer Service Representative

Quaker Valley Foods Inc•Philadelphia, PA

10d•Onsite

About The Position

Quaker Valley Foods, a leading refrigerated food distributor located in Northeast Philadelphia, is seeking an energetic and customer-focused Customer Service Representative to support our diverse sales, purchasing, and customer service teams. Bilingual candidates are strongly preferred.

Requirements

Ability to communicate effectively and professionally over the phone.
Strong communication skills with the ability to interact effectively at all levels.
Ability to work under pressure, meet deadlines, and manage multiple tasks simultaneously.
Strong attention to detail with the ability to prioritize, multitask, and maintain productivity.
High School Diploma or equivalent required.
Proficiency in Microsoft Office Suite.
Strong interpersonal skills and the ability to work effectively with a diverse workforce.
Commitment to achieving and maintaining a personal standard of excellence.

Nice To Haves

Bilingual candidates are strongly preferred.

Responsibilities

Support sales, marketing, and customer service operations.
Receive and process customer orders accurately and efficiently.
Respond to customer inquiries by phone in a prompt, professional, and courteous manner.
Answer customer questions and assist with issue resolution.
Enter and maintain customer orders while ensuring a high level of customer satisfaction.
Assist the Credit Department with account setup, billing inquiries, returns, and collections issues.
Coordinate with the Transportation Department regarding late orders and delivery concerns.
Prepare and distribute daily and weekly reports as needed.
Maintain and update sales forms and related documentation.