Customer Service Representative

Stampede Culinary Partners•Bridgeview, IL

11d•Onsite

About The Position

Stampede Culinary Partners is looking for a customer-focused Customer Service Representative to join our team in Bridgeview, IL! This full-time Customer Service Representative position offers the opportunity to play an essential role in supporting our customers, sales team, and operations by ensuring orders are processed accurately and delivered on time.

Requirements

High school diploma or GED
1–2 years of customer service, order entry, or administrative experience
Strong communication and relationship-building skills
Excellent organizational skills with exceptional attention to detail
Proficiency in Microsoft Office, especially Excel and Outlook
Ability to prioritize multiple tasks in a fast-paced environment while maintaining accuracy

Nice To Haves

Associate's or Bachelor's degree preferred
Manufacturing, food production, or distribution experience is a plus
Experience working with ERP or order management systems is preferred

Responsibilities

Process customer orders accurately and efficiently using the company's ERP system.
Communicate with customers regarding orders, products, pricing, delivery schedules, and account needs.
Monitor customer ordering trends and proactively follow up on changes in purchasing activity.
Coordinate with Production and Shipping to ensure orders are fulfilled and delivered on time.
Investigate and resolve customer questions, order discrepancies, and service concerns.
Maintain customer pricing and account information to ensure accuracy.
Support export documentation and customer requirements when applicable.
Assist with sample requests, promotional programs, and special customer projects.
Prepare reports and provide administrative support for the Sales and Customer Service teams.
Partner with internal departments to continuously improve customer satisfaction and service levels.