🟢 Green — Customer Service Representative

Funtonetwork • Austin, TX

2d • Hybrid

About The Position

FuntoNetwork is seeking a Customer Service Representative for an upcoming staffing opportunity: Temporary Staffing Services - Austin 311 / Austin Energy Utility Support. This role involves contact center support for 311 and utility customer inquiries.

Requirements

• Relevant experience for this staffing role or equivalent transferable experience.
• Strong communication, documentation, and schedule reliability.
• Ability to complete required screening, eligibility verification, and onboarding steps.
• Attention to detail and ability to provide complete role-specific application materials.

Nice To Haves

• Experience supporting public-sector, education, utility, healthcare, transportation, enterprise, or staffing assignments is preferred.

Responsibilities

• Provide contact center support for 311 and utility customer inquiries.
• Use role-appropriate tools such as multi-line phone systems, CRM or ticketing platforms, Microsoft 365 or Google Workspace, calendars, and visitor-management tools.
• Review the role scope, assignment background, supporting materials, deadline, and client requirements that relate to your assigned work.
• Provide reliable temporary staffing support for the assigned agency program or department.
• Follow site, attendance, confidentiality, safety, and reporting requirements.
• Coordinate with FuntoNetwork on onboarding, scheduling, timesheets, issue resolution, and replacement coverage when needed.
• Support quality control, status updates, and readiness for your assigned portion of the work.

Benefits

• Workers and consultants will be able to track project earnings, payment status, and tax records inside the FuntoNetwork mobile app.
• Approved payments for this project opportunity will be processed through the app, and workers will be able to request withdrawals from their available balance directly inside the app.
• The app will also provide access to relevant payment history and tax-related records for worker tracking and reporting.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed