Customer Service Representative

Omaha Door & Window•Omaha, NE

26d•Onsite

About The Position

Come join our team and open the door to an amazing career at Omaha Door & Window! We have an immediate need for a Customer Service Representative at our Omaha, NE location. Omaha Door and Window Company has grown to be the oldest and largest door and window company in the Omaha area for over 66 years, specializing in both new and replacement garage doors, entry doors, replacement windows, siding, gutter protection, and sunrooms. Homeowners and Contractors depend on Omaha Door & Window for a wide variety of quality products, competitive prices, and prompt service. We install, remodel, service, and finance all the products we sell. We also repair many product brands we don’t sell. Summary The Customer Service Representative is the primary liaison between Outside Sales, Outside Service and the inside office. This office position provides service, sales, & marketing assistance to the entire company. You will be the primary point of contact for our customers, delivering exceptional service and support across various communication channels, including phone, email, and live chat. Your role will involve addressing customer inquiries, resolving issues, and providing information about our products & services in a professional and empathetic manner. This role is essential in maintaining the company's reputation for outstanding customer service and ensuring that our customers have a positive experience with every interaction.

Requirements

High school diploma or equivalent (GED).
Must have reliable transportation to and from work.
At least one year experience in customer service role.
Experience in handling incoming orders, processing shipments, and ensuring timely delivery.
Proficiency in scheduling appointments and managing service requests from customers.
Skilled in Microsoft Office Suite, Teams, and Outlook Email Skills
Teamwork-centric mindset with a collaborative attitude towards achieving department and company goals.
Ability to prioritize tasks and meet deadlines in a fast-paced environment.
Excellent interpersonal and communication skills to interact with customers professionally and handle customer inquiries effectively.
Attention to detail and organizational skills.
Order processing and shipment management.
Appointment scheduling and time management proficiency.
Excellent problem-solving abilities.
Logistical support and coordination capabilities.

Responsibilities

Answering phone calls - this position is first in line to answer phones during standard business hours of 8am to 5pm.
Handling basic customer service inquiries and effectively resolving issues or escalating them to the appropriate personnel.
Helping customers place orders and recommending best products and/or services to fulfill their needs.
Scheduling service requests from customers and confirming appointments.
Maintaining a thorough understanding of all company products & services to provide accurate information and guidance to customers.
Collaborating with other administrative staff to ensure smooth office operations and customer & client satisfaction.
Assisting walk-in customers with inquiries and orders for parts over the counter.
Conduct follow-up calls to customers to ensure satisfaction and address any concerns.
Assist with filing and other administrative tasks as needed to support office operations.