Customer Service Rep (08926) - Camp Lejeune

Domino's•Piney Green, NC

About The Position

We are seeking a Customer Service Representative to join our team at Camp Lejeune, North Carolina. In this role, you will be the primary point of contact for our customers, providing exceptional support and assistance across multiple communication channels. You will work in a fast-paced environment where your friendly demeanor, problem-solving abilities, and commitment to customer satisfaction will make a meaningful difference every day.

Requirements

2+ years of customer service experience in a professional environment
Excellent verbal and written communication skills with the ability to explain complex information clearly
Strong active listening skills and empathetic approach to customer interactions
Proven ability to remain calm and patient when handling difficult or frustrated customers
Proficiency with computer systems, email platforms, and customer service software
Solid organizational and time management skills with the ability to prioritize multiple tasks
Problem-solving mindset with the ability to think critically and offer practical solutions
Professional demeanor and appearance with a commitment to representing the organization positively
Ability to work independently and as part of a collaborative team

Nice To Haves

Experience in a military, government, or defense-related environment
Familiarity with military protocols and procedures
Experience with CRM software platforms
Multilingual capabilities (written and/or verbal)
Conflict resolution and de-escalation experience

Responsibilities

Answer incoming customer inquiries via phone, email, and chat with professionalism and courtesy
Resolve customer issues and concerns in a timely and empathetic manner, ensuring first-contact resolution whenever possible
Document all customer interactions accurately in the company's customer relationship management (CRM) system
Provide product and service information to customers, addressing questions and offering tailored solutions
Escalate complex issues to appropriate departments or supervisors while maintaining customer confidence
Maintain a positive and supportive attitude while managing multiple customer requests simultaneously
Follow established protocols and procedures to ensure consistent service quality and compliance
Contribute to a collaborative team environment by sharing best practices and supporting colleagues
Monitor and track customer feedback to identify trends and opportunities for service improvement
Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction scores