Customer Service Representative

Natural Factors•Monroe, WA

21d•Hybrid

About The Position

We are seeking a Customer Service Representative to join our team! In this role, you will be responsible for processing customer orders accurately and efficiently while delivering industry-leading service. You will also provide essential information about our products, promotions, and services to both internal and external customers. If you thrive at problem-solving, and are passionate about providing exceptional customer experiences, we’d love to hear from you! We are a growing company and a leading manufacturer of nutritional supplements, dedicated to enhancing the wellbeing of our customers.

Requirements

Minimum of 2-3 years in customer service and data entry
Proficiency in computer applications, including Microsoft Office (Word, Excel, SharePoint, Outlook, Teams)
Detail-oriented with professional appearance and communication skills – written, verbal, and non-verbal
Proven ability to deal with high profile accounts and customers, with high success rate of resolving customer issues
Skilled in providing outstanding customer service to both internal and external customers
Calm and comfortable with change in a deadline-driven environment

Responsibilities

Answer customer calls in a professional, timely and friendly manner to process orders, provide promotional information, and advise of out of stocks
Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied
Verify customer account details, including address, alternate shipping address, etc.
Accurately and efficiently process customer orders received by fax/email/online and/or EDI within 24-hour turnaround
Collaborate with outside sales representatives to provide best-in-class service to retail customers (or accounts)
Work closely with Customer Service team, Sales Representatives, Accounts Receivable and the Shipping department to ensure orders are entered and processed within 24-hour turnaround period
Work with Finance team to resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding, and adjusting bills (invoices vs bills or balances)

Benefits

Outstanding medical, dental, vision plans
Health and dependent FSA
Employer-paid life and long-term disability insurance
401(k) with company match
Financial planning and education sessions
Discount on company products
Safety footwear allowance
Shift differentials for afternoon and night shift positions
On demand pay
Wellness days – 10 days per year to use for personal days, mental health days, or sick days
Vacation days – 15 days per year
10 paid holidays per year
Employee Assistance Program (EAP)
Employee appreciation events and lunches