Customer Service Representative
USANA Health Sciences•Richmond, BC
•Onsite
About The Position
We are seeking a bilingual Customer Service Representative (English and Chinese preferred) to join our energetic and dynamic team. The ideal candidate will be outgoing, customer-focused, and skilled in both verbal and written communication in English and Mandarin and/or Cantonese. This role requires a proactive individual with a professional demeanor who is ready to provide exceptional customer service and assist with administrative tasks.
Requirements
- Proven experience in a customer service role
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
- Strong organizational skills with exceptional attention to detail
- Ability to multi-task, meet deadlines, and prioritize effectively
- Fluent in spoken and written English, Mandarin and/or Cantonese
Nice To Haves
- Post-secondary education is an asset
- Energetic, professional, proactive, and positive
Responsibilities
- Provide outstanding customer service through various channels including email, phone, and in-person interactions
- Perform office administrative tasks, such as booking meeting rooms, managing customer complaints, and assisting with company events
- Resolve distributor/customer complaints
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
