Customer Service Rep (4118) 1687 Bass Road #101

Domino's Franchise•Macon, GA

1d•Onsite

About The Position

The Customer Service Representative serves customers in person and by phone, prepares and makes pizzas, handles cash, and helps keep the store clean and stocked. The role includes customer service, order processing, food preparation, upselling, food safety, inventory tasks, and operating store equipment. Team members receive in-store training and support from a manager or teammate. The position offers opportunities to develop within Domino’s, including potential advancement into management and franchise ownership.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers, both in person and by phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination to make precise movements quickly and accurately.
Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and stack deliveries weighing up to 50 pounds, and carry items including pizza sauce weighing 30 pounds and dough trays weighing approximately 12 pounds each.
Ability to push and pull trays on dollies, occasionally climb stairs or a ladder, bend, crouch or squat, and reach continuously.
Continuous use of hands and eye-hand coordination; shaping pizza dough requires frequent, forceful use of forearms and wrists.
Ability to talk and hear on the telephone and use near- and mid-range vision for in-store tasks, depth perception, and ability to distinguish hot from cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare other products.
Control food and portioning; maintain hygiene and food safety.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Operate store equipment.
Take inventory and complete associated paperwork.
Clean equipment and the facility, generally on a daily basis.
Perform outside tasks such as removing trash.
Communicate with customers and coworkers to process orders.
Use a computer keyboard or touch screen to enter orders.