Customer Service Representative

Johnson & Johnson Heating, Air Conditioning, and Plumbing • Martinsburg, WV

23d • Onsite

About The Position

We're seeking a friendly, professional Customer Service Representative to be the first point of contact for our customers. You'll handle incoming calls, schedule appointments, follow up with clients, and help keep our operations running smoothly.

Requirements

• 3+ years of customer service experience
• High school diploma or equivalent
• Excellent written and verbal communication skills
• Warm, personable demeanor
• Strong organizational skills and attention to detail
• Proficient in Microsoft Office and computer systems
• Self-motivated with ability to work independently
• Thrives in fast-paced, team-oriented, goal-driven environments

Responsibilities

• Answer calls and provide exceptional customer service
• Schedule appointments and follow up to ensure satisfaction
• Proactively reach out to customers for maintenance scheduling and promotions
• Explain services clearly and compassionately to homeowners
• Collaborate with service and dispatch teams
• Maintain accurate records in ServiceTitan CRM
• Support team members and contribute to positive workplace culture

Benefits

• 100% employer-paid health insurance
• Vision insurance available
• Dental insurance available
• Retirement plan with company match
• Paid training
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED