Customer Service Representative

Holman Logistics • Richmond, IN

8d • Onsite

About The Position

The Customer Service Representative role involves professionally and timely responding to customer inquiries, issues, and concerns. This position addresses carrier concerns, completes action items, and resolves issues within policy and state guidelines. The representative will investigate errors in the inbound (IB) and outbound (OB) process, identify root causes, and implement corrections. Responsibilities include capturing revenue for special requests and daily activities, generating reports for account status tracking, and maintaining electronic customer files according to record retention requirements. Reliable attendance and adherence to safety and security standards are essential. This role also encompasses performing all other duties as assigned or needed.

Requirements

• Ability to work the required schedule and arrive at work on time.
• Ability and willingness to work the voluntary/mandatory overtime that is required during the busy season.
• Ability to work days, nights, weekends, and holidays.
• Ability to effectively communicate in writing and verbally courteously and professionally with others.
• Ability to understand and follow verbal and written instructions.
• Ability to perform basic math (addition, subtraction, multiplication, and division) in all units of measure using whole numbers, fractions, and decimals.
• Ability to identify and compare letters and numbers.
• Ability to read and interpret documents such as receivers, invoices, operating instructions and procedure manuals.
• Ability to read and write simple sentences.
• Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Ability to establish and maintain effective working relationships with customers, co-workers, and management.
• Ability to maintain a level of production that meets or exceeds the established guidelines.
• Ability to work independently without interruptions.
• Ability to complete necessary paperwork neatly and accurately and according to established guidelines.
• Ability to verify paperwork necessary to ensure the customer is receiving the correct product.
• Ability to follow a systematic method of performing a task.
• Ability to accept responsibility and account for his/her actions.
• Ability to perform work accurately and thoroughly.
• Ability to adapt to change in the workplace.
• Ability to work independently with minimal supervision.
• Ability to identify and correct conditions that affect Team Member safety.
• Two (2) years of related experience in a warehouse or manufacturing environment & customer service experience.
• Basic computer or tablet skills; basic office equipment.

Nice To Haves

• High Jump experience is a plus.

Responsibilities

• Responds professionally and timely to inquiries, issues, and concerns of Holman’s customers.
• Addresses carrier concerns; completes action items; resolves issues within policy and state guidelines.
• Investigate any errors in the inbound (IB) and outbound (OB) process that lead to inaccuracies; find the root cause and take the initiative to correct.
• Captures revenue for special requests and for daily activities based on the rates established for the customer.
• Generates various reports as necessary for account status tracking purposes.
• Maintains electronic customer files in accordance with record retention requirements.
• Reliable attendance at scheduled shifts.
• Performs all duties in conformance with appropriate safety and security standards.
• Performs all other duties as assigned or needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED