Customer Service Representative
HASC Personnel Services•Gonzales, LA
•Hybrid
About The Position
The Customer Service Representative (CSR) is the face of the organization, responding to customer inquiries via telephone and face-to-face meetings to meet customer needs by providing quality service. The company supports the petrochemical and manufacturing industry domestically and internationally, offering training, occupational medicine, and innovative solutions. This role involves various duties including customer transactions, teamwork, lab monitoring, live online proctoring, opening and closing labs, and additional daily lab duties such as sanitizing testing areas and scoring tests.
Requirements
- High school diploma or GED diploma, or six months to a year related customer service/cash handling experience, or equivalent combination of education and experience.
- Ability to understand, read, write, and speak English.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret and carry out a variety of instructions furnished in written, oral, diagram, or schedule form.
- Knowledge and proficiency in Microsoft Word, Excel, and PowerPoint.
- Knowledge of Microsoft Outlook, internet software, and other applications. (i.e. OMNI, S2V)
- Regularly required to read, talk or hear.
- Frequently required to stand, walk, sit, use hands to handle training equipment and tools, reach with hands and arms, climb or balance, stoop, kneel, crouch, and crawl.
- Occasionally lifts and/or moves up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Nice To Haves
- Individuals with the ability to speak Spanish are beneficial.
Responsibilities
- Ensure a smooth check-in process for students
- Answer phone calls and help customers with questions or concerns
- Assist with company inquiries and scheduling issues
- Maintain confidentiality regarding students’ information
- Maintain a positive and professional attitude with customers
- Work with other CSRs to answer phone calls in a timely manner
- Set up and break down instructor-led courses
- Observe student behaviors in the training rooms and computer labs
- Ensure the integrity of the testing processes is not compromised
- Assist students with questions and concerns
- Walk and stand for extended periods of time while monitoring students
- Encourage positive client learning and ensure customer service standards are upheld
- Check in trainees and verify identification prior to testing
- Monitor trainees throughout training event
- Communicate lab rules and policies to trainees as needed while proctoring to ensure adherence to HASC rules and policies
- Explain the course and/or exam processes
- Assist trainees with technical assistance related to course navigation, login process, or equipment setup
- Understand testing procedures for each exam and adhere to company quality and security measures
- Report suspected irregularities or trainee behavior to management immediately
- Maintain professional and respectful demeanor
- Assist with covering for lunches and breaks
- Report all course problems or discrepancies in a timely and efficient manner to the Supervisor of Live Online Proctoring
- Ensure labs are functional and operating in the mornings
- Print class rosters each morning and prepare for students
- Sanitize testing areas at end of each day
- Arm and disarm facility as assigned
- Ensure testing areas are sanitized between customers
- Communicate and coordinate with front counter Customer Service Representatives
- Score tests for select courses
- Troubleshoot computers when customers experience difficulties
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
