Customer Service Representative

Alco Air • Longview, TX

9d • Onsite

About The Position

Alco Air is looking for a Customer Service Representative to be the voice of our company — the first point of contact helping customers with their HVAC and plumbing needs, getting them scheduled fast, and making sure they feel confident they called the right place. As our CSR, you'll answer incoming calls, schedule service quickly, and keep customers and technicians connected — delivering a great experience on every call while keeping a high volume organized and moving.

Requirements

• Previous CSR or call-center experience in an HVAC or plumbing company (required)
• Strong communication and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable following call scripts and processes
• Positive attitude and team-first mindset

Nice To Haves

• Knowledge of ServiceTitan a plus

Responsibilities

• Answer incoming calls and get customers scheduled quickly
• Assist customers with their HVAC and plumbing service needs
• Communicate clearly and professionally with customers and technicians
• Prioritize calls, including urgent and emergency requests
• Enter and update customer information accurately
• Handle a high call volume while staying organized and efficient

Benefits

• Competitive hourly pay — $16–$20/hour
• Consistent, steady schedule
• Medical, dental, and vision insurance
• PTO and paid holidays
• A supportive team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed