Customer Service Representative | Columbia Ancillary Services | Houtzdale

JDK Management Company • Houtzdale, PA

6d • Onsite

About The Position

This position is responsible for representing the company professionally and courteously in all interactions with clients and patients. The role involves routing telephone calls, establishing and maintaining client records, and communicating with the billing department to ensure proper billing and accurate records. The representative will also communicate client information for scheduling home medical equipment services, determine and resolve client complaints, and prepare Certificates of Medical Necessity (CMNs).

Requirements

• Effective interpersonal, time management, and organizational skills.
• Strong communication skills in speaking and writing.
• Organizational skills sufficient to maintain consistently accurate records.
• Ability to recognize and direct information to the appropriate health care provider.
• Computer skills that include word processing and efficient use of the internet and e-mail.

Nice To Haves

• One year of experience in Home Medical (HME) Customer Service preferred.
• Insurance reimbursement knowledge and health insurance billing experience preferred.

Responsibilities

• Represent the company professionally and courteously in all interactions with clients and patients.
• Route telephone calls to the appropriate department or individual.
• Establish and maintain client records.
• Communicate with billing department to ensure proper billing to insurance companies, contracts, other third party payers and client/patients for all products and services delivered; maintain accurate billing records.
• Communicate client information necessary to schedule home medical equipment services.
• Determine correct resolution to client complaints; take corrective action, and monitor results.
• Prepare and secure Certificates of Medical Necessity (CMNs).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed