Customer Service Representative

VORTEX COLORADO, LLC•Austin, TX

3d•$23 - $29•Onsite

About The Position

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.

Requirements

High school diploma or equivalent; AA/BA preferred.
One (1) – three (3) years of customer service experience, or administrative background preferred.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
Attention to detail and accuracy in data entry.
Ability to work in a fast-paced environment and able to prioritize tasks.
Patience, empathy, and a customer-centric mindset.
Ability to work effectively in a team and handle high-stress situations with professionalism.
Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

Responsibilities

Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
Develop an understanding of our products and door services to provide accurate information to customers.
Responsible for collection and reporting activities according to specific deadlines. Keep track of assigned accounts to identify outstanding balances and debts. Plan course of action to recover outstanding payments and follow up with payment status and documenting collection activity. Will also be assisting with dispute follow-up and coordinating internally to help resolve account issues.