Customer Service Representative - Tukwila, WA

SUPPLYONE INC.•Kent, WA

1d•$22 - $29•Onsite

About The Position

The Customer Service Representative provides a consistent, high-quality customer experience and while modeling exceptional service in all they do to create lasting partnerships by putting customers first. The CSR is the relationship and communication link between the customer, sales, and operations and proactively serves as a critical point of contact for order management, service, and support, problem-solving and relevant project information for their internal and external customers. We are seeking a coworker who embodies a Professional approach and thrives in a collaborative office environment. This role requires working cross-functionally with various levels of the organization to effectively meet the needs of both internal and external customers. Ideal candidates are Collaborative Communicators and Change Agents, bringing valuable experience to the position while actively seeking innovative and efficient ways to improve our processes. As new members of the SupplyOne organization, our team is focused on integrating our operations, making this an exciting opportunity for individuals eager to contribute to our ongoing development. The CSR is a highly valued team member that acts as an advocate of SupplyOne values, services and capabilities to provide complete solutions and the full breadth of core product categories to meet and exceed sales growth targets. This job posting represents both current and future job responsibilities.

Requirements

High School diploma/GED
2+ years of experience in a customer service role preferred
Self-Confident, Self-Starter, Internally Motivated
Strong organizational skills; ability to prioritize tasks
Demonstrated initiative in personal professional development
Basic arithmetic including gross profit calculations
Attention to detail and accuracy
Proficiency in Microsoft Office including Excel, Word, PowerPoint and Outlook; ability to learn new financial software
Ability to communicate effectively in writing, verbally over the phone, and in person, at our own site and at customer or 3rd party sites
Maintain regular and punctual attendance

Responsibilities

Process and confirm orders and/or communicate what needs to be ordered, the same day the orders are received
Generate standard quotes within 24 - 48 hours of receipt
Assess GP$/UOM on orders to protect margin, alerting managers to potential issues
Answer phones by the 3rd ring, and all emails by the end of each day
Build, maintain, and keep price lists current to protect and maintain GP margins
Build accurate specs and inventory items within 24-48 hours
Resolve customer problems and elevate issues immediately to an acceptable, timely and appropriate resolution
Monitor customer min/max, open orders, back orders and inventory levels alerting customers immediately to changes to deliver on time, in full and in spec (DIFOTIS)
Must frequently use independent discretion, judgment and decision making skills to achieve quality and performance standards
Serve as liaison with leadership, sales, purchasing, design, manufacturing and shipping
Prepare professional proposals and miscellaneous correspondence
Maintain thorough customer records
Monitor and resolve slow payment issues
Assist with slow moving inventory
Expedite material based on customer needs